The average eCommerce cart abandonment rate is 69.57%… it rises to over 85% on mobile!
Not that I need to spell it out, but that means for every 10 people that visit your website and add a product to their cart, 7 are deciding not to complete the purchase.
I’m not talking about casual website viewers, either. These shoppers have browsed your products, selected one (or several) they like, and then got cold feet at the very last second. They’re ready-to-buy leads.
If you consider these statistics over a larger sample size, things start to get scary. Hundreds of people could be abandoning carts on your Shopify store, costing you thousands of dollars every month.
What can you do about it?
Well, there are dozens of abandoned cart recovery strategies for Shopify stores. Some involve remarketing, others email follow-ups, and almost all of them utilize Shopify apps to re-engage with lost customers.
We were lucky enough to get our hands on SuperLemon’s WhatsApp Support App for today’s review. It’s one of the highest-rated automated abandoned cart recovery apps on the Shopify marketplace, and we were super-impressed with how it worked.
Let’s take a closer look…
SuperLemon connects your Shopify store with WhatsApp and dramatically improves the customer experience. It has a beautiful WhatsApp button that is fully customizable to match your brand and has a Google Chrome Extension to handle customer support smoothly on the web.
This app comes with automated WhatsApp message templates for abandoned cart recovery, order confirmation, order shipment, cash on delivery (COD) confirmation, and more.
It helps you reach your customers in real-time (and allows them to contact you) and removes friction from the purchasing process. If someone wants to know about your shipping times, they can get an answer via this app. If they’re unsure about payment processors, you can handle it here, too.
Most website visitors leave without purchasing because they can’t find the product they want or get quick answers to their questions – SuperLemon’s app solves both of these problems.
SuperLemon is not just an ordinary messaging tool but has great features to help boost your sales. Here are some that stood out during our review:
Yes, there are other abandoned cart recovery apps available on the Shopify App Store such as WATI, Sendmation, and Softpulse, so how does SuperLemon compare?
Pros
Cons
All-in-all SuperLemon’s WhatsApp app for Shopify is an excellent customer service solution that could save you thousands of dollars in abandoned carts. It’s worth trying the free trial!
Getting started with SuperLemon’s WhatsApp Support app is really easy.
There are three plans to choose from; Free, Pro, and Ultimate, and there is also a 30-day Free Trial with the Pro and Ultimate plans.
Here’s a breakdown of what you get from each package:
Free
Pro ($7.99 per month)
Ultimate ($9.99 per month)
WhatsApp is an extremely popular messaging app in Brazil, India, Mexico, Spain, Colombia, Italy, the UK, South Africa, the USA, Nigeria, Germany, France, Canada, Pakistan, Indonesia, Hong Kong, Netherlands, and Costa Rica – basically the entire world!
With SuperLemon’s WhatsApp Support app for Shopify, you can engage with customers via an app they are already using and familiar with. All the message templates are pre-approved by WhatsApp and available in 11 different languages.
With over 25,000 users and 800+ reviews, this app is a must-have for eCommerce businesses.
Ready to get started? Install SuperLemon now.
The post SuperLemon WhatsApp Support Review – Does Your Shopify Store Need This App? appeared first on Jeffbullas's Blog.
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